Complaint and suggestions

Our dear customer,

One of our top priorities is to serve you at the best professional levels, to help us provide the best services, please share with us any complaints or suggestions and we will contact you:

  You can contact us to submit complaints through the following channels:

• Fill out the special application on the website
• E-mail :
• Contact us at:
• Our website:

Where a specialized team will contact you as soon as possible, and work will be done to process the complaint and take the appropriate action within 10 working days from the date of receiving the complaint and all the required documents, bearing in mind that we will contact you to inform you in the event that the complaint requires a longer period to process it.

In the event that you are not satisfied with our response, you have the right to resort to the Central Bank of Jordan or to the courts.

The complainant may file a complaint with the Central Bank in the following cases:

• The service provider's response to the complaint was not convincing.
• The service provider did not respond to the complainant within the maximum time period of the customer complaints handling policy.
• The service provider refused to receive the complaint.